Legal

Comprehensive Legal Information for My Charity Wireless

Welcome to the Legal section of My Charity Wireless, powered by Mobile 13, where we uphold the highest standards for privacy, security, and transparency. We understand how important it is to protect your personal information and ensure a safe, reliable experience. In this section, you’ll find comprehensive details on our policies, including our Terms of Use, Acceptable Use Policy, Privacy Policy, and more. These documents outline the guidelines and practices we follow to safeguard your data and maintain the integrity of our services. We encourage you to explore each area to understand your rights and our commitments to you as a valued customer. At My Charity Wireless, we take legal and regulatory obligations seriously, ensuring that our operations align with the best practices in the industry.

Site Terms of Use

Terms Governing Your Use of Our Site

Introduction

Welcome to MyCharityWireless.com, a brand of Mobile 13, Inc. By accessing and using this website, you agree to comply with and be bound by these Terms of Use. Please read them carefully, as they govern your relationship with My Charity Wireless and Mobile 13, Inc.

1. Services and Eligibility: My Charity Wireless provides cellular services as a Mobile Virtual Network Operator (MVNO). To purchase and use our services, you must meet the eligibility criteria set forth in these terms. You agree to provide accurate and complete information during the signup and purchase processes.
2. User Conduct: By using our website and services, you agree not to engage in any unlawful or prohibited activities. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Service Activation and Usage: Service activation requires a compatible device and a valid SIM card or eSIM. By activating your service, you agree to adhere to the terms of your selected plan, including any data usage limits, throttling policies, and other conditions outlined at the time of purchase.
4. Payments and Billing: You agree to pay all fees and charges associated with your account promptly. Payment methods include credit card, debit card, and any other options provided on the website. All charges are non-refundable unless explicitly stated otherwise in our refund policy.
5. Cancellation and Termination: You may cancel your service at any time through the Mobile 13 portal or by contacting customer support. Termination of service will be effective immediately, and you will not be charged for subsequent billing periods. My Charity Wireless reserves the right to terminate your service for violations of these Terms of Use.
6. Privacy and Data Protection: We are committed to protecting your privacy. Our [Privacy Policy](link) outlines how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
7. Intellectual Property: All content on this website, including text, graphics, logos, and software, is the property of Mobile 13, Inc. or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent.
8. Limitation of Liability: To the maximum extent permitted by law, My Charity Wireless and Mobile 13, Inc. are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.
9. Modifications to Terms: We reserve the right to modify these Terms of Use at any time. Any changes will be effective immediately upon posting on this website. Your continued use of the website and services after modifications constitute your acceptance of the new terms.
10. Governing Law: These Terms of Use are governed by and construed in accordance with the laws of the State in which Mobile 13, Inc. is headquartered, without regard to its conflict of law principles.

Contact Information

If you have any questions or concerns regarding these Terms of Use, please contact us at [email protected].

By using MyCharityWireless.com and our services, you acknowledge that you have read, understood, and agree to these Terms of Use.

Acceptable Use Policy

Responsible Use of Our Services

Introduction

This Acceptable Use Policy (“AUP”) outlines the guidelines and terms of use for My Charity Wireless, powered by Mobile 13, Inc. plans (“Mobile 13 Plans”). By subscribing to or using Mobile 13 Plans, you agree to comply with this AUP, which ensures fair and appropriate usage of our services.

Usage Review and Compliance

Mobile 13, Inc. reserves the right to periodically review usage levels, including voice and data usage, to maintain service quality and prevent misuse. If we determine, in our sole discretion, that your usage violates this AUP, we may adjust or terminate your plan accordingly. Data speeds may also be slowed or deprioritized for subscribers found in violation.

Voice Usage

You agree to use the voice portion of your Mobile 13 Plan for traditional voice calls between individuals, comparable to average customer usage. Excessive use, defined as significantly exceeding average call volume or duration, is prohibited.

Data Usage

The data portion of your Mobile 13 Plan is intended for web browsing, messaging, and similar activities on your device (“Device”). Using methods or devices to exploit the plan excessively or for unintended purposes is prohibited.

International Long Distance Service

Mobile 13 may limit international calls to 50 unique numbers per 30-day service term, based on plan coverage. This limit resets automatically with each new service term. Please refer to our website for specific international calling features and details.

Prohibited Uses

You agree not to engage in the following activities, which are considered abusive or unreasonable use of Mobile 13 Plans:

• Reselling, rebranding, or commercially exploiting Mobile 13 Plans.
• Routing outbound long-distance traffic exclusively through Mobile 13 Plans.
• Conducting fraudulent activities or activities causing significant network congestion, degradation, or interference with operations.
• Engaging in autodialing, continuous call forwarding, telemarketing, or other mass communications for commercial purposes.
• Using Mobile 13 Plans for server devices, peer-to-peer file sharing, or automated communications.

• Any activity inconsistent with reasonable personal use patterns or jeopardizing network integrity.

Lawful Use

You must use Mobile 13 Service for lawful, proper, and appropriate purposes. Illegal, improper, or inappropriate uses include:

• Interfering with our ability to provide service or violating payment obligations.
• Threatening, abusing, harassing, defaming, or engaging in deceptive behavior.
• Using the service for auto-dialing, telemarketing, or broadcasting.
• Transmitting or receiving illegal or unauthorized communications or materials.

Right of Termination

Mobile 13 reserves the right to terminate or adjust service immediately if we determine, in our sole discretion, that your use violates this AUP or is otherwise unreasonable or abusive. You are responsible for all charges upon termination.

Monitoring and Disclosure

We may monitor service use for AUP violations. We reserve the right to block or remove communications if a violation is suspected to protect our network and customers. We may disclose information to authorities as required by law or to protect our rights and services.

No Transfer or Tampering

You may not resell, transfer, or alter Mobile 13 Service or features. Altering firmware or software that compromises service is prohibited. Report any suspected theft or unauthorized use immediately.

Contact Us

For questions about this AUP or to report violations, please contact our customer support team.

Terms & Conditions

The Agreement Between You and My Charity Wireless, Powered by Mobile 13

These Terms and Conditions (“Terms”) are part of your agreement with Mobile 13, Inc. d/b/a My Charity Wireless, including its affiliates, assigns, and agents (“My Charity Wireless,” “we,” “us,” or “our”) and constitute a contract under which we provide you Service (as defined herein). Your agreement (“Agreement”) with us includes (i) these Terms, (ii) our Privacy Policy, (iii) our Acceptable Use Policy, (iv) the service plan(s) (“Rate Plan”) that you choose or order during the ordering process, and (v) any other supplemental terms and conditions that we provide or otherwise make available to you. Your Rate Plan includes your Service allotments, for example, for minutes, messages, or data, rates, and other terms. In the event of a conflict between these Terms and any other materials that comprise the Agreement, these Terms shall govern to the extent necessary to resolve the conflict, except in the event of a conflict with your Rate Plan, in which event your Rate Plan terms govern.

Please read these Terms carefully. They cover important information about our services provided to you (“Service”); your phone, handset, device, SIM card, data card, or other equipment or third-party device used with our Service (“Device”); and any charges associated with your Rate Plan, access and usage charges, taxes, fees, assessments, surcharges, and other charges we bill you or that were accepted or processed through your Device (“Charges”). These Terms include terms regarding service plan changes and late payments, limitations of liability, privacy, and resolution of disputes by arbitration instead of in court.

Privacy Policy

Your Privacy Matters

Last Updated: July 29, 2024

Welcome to the My Charity Wireless, powered by Mobile 13, Privacy Policy. The www.mycharitywireless.com website (“this Site”) and My Charity Wireless services are provided by Mobile 13, Inc. (“Mobile 13”, “we,” “us,” or “our”). This Privacy Policy describes how information about you is collected, used, and disclosed by us when you sign up for and use the My Charity Wireless service. This policy provides other important privacy information, describes when and how we may change this Privacy Policy, and tells you how to contact us with any questions or comments.

Purpose of the Policy

The purpose of this Privacy Policy is to inform you about the types of personal information we collect, how we use and protect that information, and the circumstances under which we may disclose it. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

Collection of Personal Information

We collect personal information from you in various ways, including:

• When You Sign Up: Information you provide when you sign up for our services, such as your name, address, email address, phone number, payment information, and other account details.
• During Use of Services: Information about your usage of our services, including call records, text messages, data usage, and device information.
• Through Our Website: Information collected through your interactions with our Site, including IP addresses, browser types, operating systems, referring URLs, and access times.
• Customer Support: Information you provide when you contact customer support, such as your contact details and the nature of your inquiry.
• Promotions and Surveys: Information collected through your participation in promotions, surveys, or other promotional activities.

Use of Personal Information

We use your personal information to:

• Provide and manage your My Charity Wireless service.
• Process and complete your transactions.
• Communicate with you about your account, service updates, and promotional offers.
• Improve and customize our services to better meet your needs.
• Respond to your customer service inquiries and requests.
• Conduct research and analysis to enhance our services.
• Comply with legal and regulatory requirements.

Disclosure of Personal Information

We may share your personal information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as billing, payment processing, customer support, and marketing.
• Legal Requirements: Law enforcement, government agencies, or authorized third parties in response to a verified request relating to a criminal investigation or alleged illegal activity, or as otherwise required by law.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where your personal information may be transferred to the acquiring entity.
• With Your Consent: Other third parties with your consent or at your direction.

Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include administrative, technical, and physical safeguards designed to protect the integrity and security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Effective Date” at the top of this policy and, in some cases, we may provide additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy periodically to stay informed about our information practices and the ways you can help protect your privacy.

Return Policy

Understanding Your Options: Cancel Your Service Anytime

My Charity Wireless, powered by Mobile 13, Inc., values your connection and strives to provide top-quality service. As we do not sell devices, there are no device returns. You cannot return your phone bill, but you may cancel your service at any time through the Mobile 13 portal or by contacting our support team.

If you are unsatisfied with your service, we encourage you to reach out to us, and we will work to address your concerns. All cancellations are subject to our standard terms and conditions. By using our services, you agree to our policies as outlined in this document.

Accessibility

Commitment to Accessibility

My Charity Wireless, powered by Mobile 13, is dedicated to ensuring our website and services are accessible to all users, including those with disabilities. We strive to meet the highest standards of web accessibility and are committed to continuous improvement.

Key Points:

• Web Accessibility Standards: Our website complies with the Web Content Accessibility Guidelines (WCAG) 2.1, aiming to provide a seamless experience for all users.
• Contact for Accessibility Issues: If you encounter any accessibility barriers, please contact our Accessibility Support team at [email protected].

We are committed to making our services usable for everyone. If you experience any difficulties accessing our content or services, please reach out, and we will do our best to assist you promptly.

911 & E911 Disclosure

Important Emergency Services Information

My Charity Wireless is a brand by Mobile 13, Inc. Your Mobile 13, Inc. service is provided by Mobile 13, Inc., including its affiliates, assigns, and agents (“Mobile 13, Inc.,” “we,” “us,” or “our”).

The purpose of this Disclosure is to inform Mobile 13, Inc. customers of any differences between the 911 and E911 access capabilities available with the Mobile 13, Inc. Wi-Fi calling service (the “Wi-Fi 911 Service”) compared to the 911 and E911 access capability available with traditional wired telephone service. It is important that you understand how these differences affect your ability to access 911 and E911 services. We ask that you carefully read this Disclosure. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact Mobile 13, Inc.’s Customer Service Department.

Important Considerations:

THE WI-FI 911 SERVICE MAY NOT OPERATE DURING A POWER OUTAGE.  

You acknowledge and understand that the Wi-Fi 911 Service does not function in the event of a power failure or disruption. Should there be an interruption in the power at the Wi-Fi location, the Mobile 13, Inc. Wi-Fi calling service, including the Wi-Fi 911 Service, will not function until power is restored. A power failure or disruption may require the customer to reset or reconfigure equipment prior to utilizing the Mobile 13, Inc. service, including the Wi-Fi 911 Service. We strongly recommend customers have all equipment on long-running UPS systems, have a landline also at your premises that can be used, and have a redundant or backup Internet connection. You are responsible for providing an uninterruptible backup power supply if you wish to ensure the continued operation of electrical equipment in the event of a power outage.

THE WI-FI 911 SERVICE WILL NOT OPERATE IF YOUR WI-FI CONNECTION IS DISRUPTED.  

You acknowledge and understand that service outages or termination of service by your broadband provider and/or ISP or by Mobile 13, Inc. will prevent you from using Mobile 13, Inc. Wi-Fi calling service, including the Wi-Fi 911 Service. A service outage for any reason other than suspension of service will prevent you from using the Mobile 13, Inc. Wi-Fi calling service, including the Wi-Fi 911 Service. Once your Wi-Fi connection and/or the Mobile 13, Inc. Wi-Fi calling service has been restored, you may be required to reset or reconfigure your equipment before you will be able to use the Mobile 13, Inc. Wi-Fi calling service to contact 911 and E911 services.

THE WI-FI 911 SERVICE WILL NOT OPERATE IF YOUR WI-FI CONNECTION IS DISRUPTED.  

You acknowledge and understand that service outages or termination of service by your broadband provider and/or ISP or by Mobile 13, Inc. will prevent you from using Mobile 13, Inc. Wi-Fi calling service, including the Wi-Fi 911 Service. A service outage for any reason other than suspension of service will prevent you from using the Mobile 13, Inc. Wi-Fi calling service, including the Wi-Fi 911 Service. Once your Wi-Fi connection and/or the Mobile 13, Inc. Wi-Fi calling service has been restored, you may be required to reset or reconfigure your equipment before you will be able to use the Mobile 13, Inc. Wi-Fi calling service to contact 911 and E911 services.

YOU MUST PROVIDE MOBILE 13, INC. WITH YOUR CORRECT SERVICE ADDRESS OR CALLS TO 911 MADE USING THE WI-FI 911 SERVICE MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU.  

When you dial 911 using the Wi-Fi 911 Service, your call is routed from Mobile 13, Inc.’s supplier’s network to the Public Safety Answering Point (PSAP) or local emergency operator designated for the address that you listed at the time of activation (your “Registered Address”). You acknowledge and understand that when you dial 911 from your Mobile 13, Inc. device, it is intended that you will be routed to the general telephone number for the PSAP or local emergency service provider (which may not be answered outside business hours in some areas), and may not be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing. Mobile 13, Inc. relies on third parties for the forwarding of underlying routing information, and Mobile 13, Inc. and its third-party provider(s) therefore disclaim any and all liability or responsibility in the event such information or routing is incorrect. If you notice that the location information identified in your contract or bill is inaccurate, you can correct your service address by updating your account preferences in your account or call our Customer Service Representatives.

WI-FI 911 SERVICE CALLS MAY NOT COMPLETE OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST IF YOU DISABLE, DAMAGE, OR MOVE THE EQUIPMENT TO A LOCATION OTHER THAN THE SERVICE ADDRESS YOU PROVIDED MOBILE 13, INC. WHEN SERVICE WAS INITIATED.  

You acknowledge and understand that 911 and E911 do not function if you move your Mobile 13, Inc. device to a different street address unless and until you have notified Mobile 13, Inc. of any such change in your Registered Address. You also acknowledge that it may take up to 2 hours for any change in address to be processed. Accordingly, you should notify Mobile 13, Inc. in advance of any and all changes to your Registered Address. Failure to provide the current and correct physical address and location of your Mobile 13, Inc. device may result in any 911 call you make being routed to the incorrect local emergency service provider and emergency personnel being dispatched to the incorrect location. If you wish to move to a new service address or report damage to your Mobile 13, Inc. equipment, please update your account preferences in your account or call our Customer Service Representatives.

EMERGENCY PERSONNEL MAY NOT BE ABLE TO IDENTIFY YOUR PHONE NUMBER IN ORDER TO CALL YOU BACK.  

You understand and acknowledge that it may not be possible for the Public Safety Answering Point (PSAP) and the local emergency personnel to identify your phone number when you dial 911 using the Wi-Fi 911 Service. Mobile 13, Inc.’s system is configured in most instances to send the automated number identification information; however, one or more telephone companies route the traffic to the PSAP. The PSAP itself must be able to receive the information and pass it along properly, and the PSAPs may not be technically capable of doing so on a consistent basis. You acknowledge and understand that PSAP and emergency personnel may not be able to identify your phone number in order to call you back if the call cannot be completed, is dropped or disconnected, or if you are physically unable to tell them your phone number, and/or if your Wi-Fi 911 Service is not operational for any reason other than the suspension of service.

EMERGENCY PERSONNEL MAY NOT BE ABLE TO IDENTIFY YOUR ADDRESS IF YOU USE YOUR EQUIPMENT AT AN ADDRESS OTHER THAN YOUR REGISTERED ADDRESS.  

Unless and until it is technically feasible to automatically transmit the address from which a 911 and E911 call originates, you must be able to state your location and the nature of your emergency if you use your Mobile 13, Inc. Wi-Fi calling service to call 911 from any address other than your Registered Address, as PSAP and emergency personnel will NOT have your address information. You acknowledge and understand that PSAP and emergency personnel will not be able to find your location if the call cannot be completed, is dropped or disconnected, if you are physically unable to tell them your location, or if the service is not operational for any reason other than suspension of service.

WI-FI 911 SERVICE CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE.  

You understand and acknowledge that, due to technical constraints, there is a greater possibility of network congestion and/or reduced speed in the routing of a 911 call made utilizing your Mobile 13, Inc. Wi-Fi calling service as compared to traditional 911 dialing over traditional public telephone networks. You acknowledge and understand that a 911 call from your Mobile 13, Inc. equipment will be routed to the general telephone number for the local emergency service provider (which may not be answered outside business hours in some areas), and will not be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls at such local provider’s facilities where such calls are routed using traditional 911 dialing. You acknowledge and understand that there may be a greater possibility that the general telephone number for the local service provider will produce a busy signal or will take longer to answer, as compared to those 911 calls routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing.

IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING 911 AND E911 SERVICES.  

You acknowledge that Mobile 13, Inc. does not offer primary line or lifeline services. You should always have an alternative means of accessing emergency response services using traditional 911 or other emergency notification services.

Do Not Sell Or Share My Personal Information

Respecting Your Privacy Choices

At My Charity Wireless, powered by Mobile 13, we respect your privacy and provide you with the option to opt-out of the sale or sharing of your personal information. Our policy is designed to give you control over your data.

Key Points:

• How to Opt-Out: You can opt-out by following the detailed instructions provided on our website or by contacting us at [email protected].
• Impact of Opting Out: Your service will continue as usual without any data sales or sharing, ensuring your privacy is protected.

To exercise your rights and learn more about your privacy options, please reach out to us. Your trust and privacy are our top priorities.